Delete your account

1. Sign in and go to My account.
2. At the bottom, find the block Delete account and click Send confirmation code.
3. We email a 6-digit code to the address of your account. The code is valid for 15 minutes.
4. Enter the code and click Delete account permanently.

You are then signed out and your account no longer exists. If your account has no email address (a guest account), no code is needed.

In the app, open your account and choose Delete account. You ask for the same confirmation code there and enter it in the app. It is the same account as on the website: delete it in one place and it is gone everywhere.

Then you cannot use the code yourself. Send an email to info@neovant.nl, preferably from the email address of your account. We may first ask you to confirm that the account is yours. We reply within a month.

As soon as you confirm the code, we erase:

• your details: email address, password, name, date of birth, language, exam date and the email address of a parent or guardian;

• your links to Google or Apple. For Apple we also withdraw the permission you gave to TheorieBinnen;

• all your sessions and the device details that go with them (device name, type of device, IP address);

• your learning data: answers, scores, progress, kilometres, streaks and badges;

• your access to the programmes, including access you bought in the app;

• your questions to customer service;

• your customer record at Mollie. We stop a running subscription first, so nothing is charged any more.

What the law requires us to keep stays, but no longer under your name:

• orders, amounts and invoices for the accounts: seven years. We keep them without your name and email address;

• what Apple, Google and RevenueCat themselves keep about a purchase in the app: that falls under their own rules and we cannot erase it for you;

• records of a refund, a withdrawal or a payment dispute, without what you wrote yourself;

• a limited log of administrative actions, with only an internal number and no personal data.

Deletion happens as soon as you have entered the code. There is no waiting time and it cannot be undone. If we cannot reach the payment provider to stop your subscription, we delete nothing and you see a message. Try again later.

Deleting ends your access, even if your package is still running. You do not get money back for that. If you want to use your cooling-off period, do that first: read the right of withdrawal. A purchase in the App Store or on Google Play is handled by Apple or Google; ask them for a refund. Those purchases do not renew by themselves, so nothing is charged after you delete your account.

Read our privacy policy for all the data we process and your rights. Questions? Email info@neovant.nl or see contact.